Position Description

• Primarily responsible for developing and maintaining the organizations lending portfolio including training, review, approval and monitoring of collection and delinquency.  Experience and understanding of consumer and commercial credit would be required.
• Manages branch staffing requirements and provides supervision to financial services staff including other supervisors; hires, trains and ensures ongoing development of staff through ongoing coaching and feedback; addresses staff performance issues.
• Oversee Credit Union administrative and compliance activities as assigned including audit activities, preparation and review of various reports, identification of opportunities to improve effectiveness of branch operations and implementation of new procedures and practices.
• Maintain proficiency in and assist staff and members in the execution of lending and investment inquiries and/or issues including but not limited to Term Deposits, RRSP, Estates, TFSA and products governed under legislation.
• Plan, conduct and preside over branch or lending meetings in General Manager's absence.
• Participate as a member of the management team with monthly meetings of the Board of Directors.
• Provide support to the General Manager for delivery on the organization's mission and objectives.  Engage and provide insight along with other management to the Board of Directors during the Strategic Planning process.
• Provide input as required to the General Manager in the preparation of annual performance appraisals.
• Assumes the responsibilites of the General Manager and/or Member Services Manager in times of absence and as required.